Effective Date: November 12, 2025

We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, protect, and share your information when you interact with our website or contact us. By using the Website or submitting your information via our contact form, you agree to the practices described herein.

1. Information We Collect

a. Personal Information
We may collect the following types of personal information when you interact with our website or contact us:

Your name, email address, phone number, and any other contact details you voluntarily provide via our contact form, appointment-request form, or other forms on this website.

Any message, comment or content you choose to submit (for example, via the contact form).

b. Non-Personal / Technical Information
We may also collect certain non-identifying information automatically when you visit the website, such as:

IP address, browser type and version, operating system, device type, pages visited on the site, time spent, referring site, and other browsing behaviour (collectively “Usage Data”).

Use of cookies, log files and similar tracking technologies to analyse website traffic, improve user experience and support website security.

2. How We Use Your Information

We use the information we collect for the following purposes:

Communication: To respond to your inquiry, schedule an appointment or follow up with you about our services.

Service Delivery: To provide you with therapy-related services (in a virtual format) and manage client relationships.

Marketing (with your consent): To send you information about our services, upcoming events or offers – but only if you have opted in to receive marketing communications.

Website Improvement & Analytics: To understand how our website is used, monitor and improve its performance, security and usability.

Legal Compliance and Business Operations: To comply with applicable laws and regulations, to enforce our Terms of Use, respond to legal requests, and protect our rights.

3. Legal Basis & Colorado Privacy Act-Specific Rights

Your Rights under Colorado law (if applicable):
If you are a resident of Colorado and this law applies to our practice, you have the following rights:

Access: request a copy of the personal data we have collected about you.

Correction: request correction of inaccurate personal data.

Deletion: request deletion of your personal data, subject to our obligations to retain certain information under law or professional regulation.

Portability: request a copy of your personal data in a portable and technically usable format.

Opt-out: request that we stop processing your personal data for purposes of targeted advertising, the sale of personal data, or profiling that produces legal or similarly significant effects.

Withdraw consent: if our processing of your personal data is based on your consent, you may withdraw your consent at any time.

4. How We Protect Your Information

We take data protection seriously and implement the following safeguards:

Encryption & Secure Storage: Wherever feasible, personal data is encrypted during transmission and stored securely.

Access Control: Access to your personal information is restricted to authorized personnel who require access in order to perform their job duties.

Regular Audits & Review: We conduct periodic reviews of our security practices and website usage to ensure data protection standards are maintained.

Third-Party Security: We engage only trusted service providers and ensure they adhere to appropriate confidentiality and data security obligations.

Controller duties under Colorado law:
Under the CPA, controllers must implement a duty of care (reasonable security), duty of data minimization, purpose specification, duty to avoid secondary use, and avoid discrimination.
We also review whether our retention of personal data remains necessary, adequate and relevant to the original purpose.

5. Third-Party Sharing

We do not sell or rent your personal information to third parties.
We may share your personal information with third‐party service providers who assist us in operating our website, scheduling and managing appointments, analytics, and email communications – but only as necessary to perform their functions, and under confidentiality obligations.
We may disclose information if required by law, regulation or court order (for example, in response to a valid subpoena or to protect rights, property or safety).

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, monitor website traffic and analyse usage patterns.
You may disable cookies through your browser settings; however, doing so may affect the functionality of the Website or limit access to certain features.
For more detailed information, please refer to our Cookie Policy

7. Data Retention

We retain personal information you submit only for as long as is necessary to fulfil the purposes for which it was collected (for example, to respond to your inquiry or provide services) or to comply with legal, tax, or professional regulatory obligations. After that, we will securely delete or anonymize your personal data. Consistent with Colorado law, we periodically review whether continued retention is necessary, adequate and relevant.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child under 13 has submitted personal data through our website, please contact us and we will take steps to remove it.

9. Data Transfers

If you access our website from outside the United States, please be aware that your personal data may be transferred to, stored and processed in the U.S., where data protection laws may differ from those in your jurisdiction. By providing us your information and using the website, you consent to such transfer.

10. External Links

Our website may contain links to other websites not operated by us. We are not responsible for the content or privacy practices of those external sites. We encourage you to review the privacy policy of each website you visit.

11. Updates to This Policy

We may update this Privacy Policy periodically. When we make changes, we will update the “Effective date” above. Your continued use of the website after those changes are posted constitutes your acceptance of the new policy.

12. Contact Us

If you have any questions about this privacy policy, please contact The Tempered Way using the contact information at the bottom of the page.